Beitrag Exchange, please!

Exchange, please!

Especially during the Christmas season, people are very active in exchanging goods. However, contrary to popular belief, there is no right of return or exchange when buying in a shop.

Particularly during the Christmas season, people are very active in exchanging goods. However, contrary to popular belief, there is no right of return or exchange when buying in a shop.

So if you want to return the jacket you bought and get your money back because you don't like the gift, you have to rely on the retailer's goodwill. Even though retailers now often grant the right to exchange a gift, especially at Christmas, this remains a voluntary service. This means that the retailer is free to decide what form it takes. In principle, he will ask for the receipt to be presented. He can further determine whether he refunds money or issues a voucher, whether he accepts goods only in the original packaging or excludes certain goods altogether. However, the situation is different if the trader advertises, for example, with the statement: "Money back within four weeks if not satisfied". He is then bound by this.

If you want to be on the safe side, and not only at Christmas time, ask before you buy something and have it stated in writing, possibly on the receipt, "Return for money within 14 days possible". Information on the right of exchange is usually posted in the checkout area or on the receipt itself. However, a distinction must be made between goodwill exchanges and cases where the goods are defective.

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des DHB – Netzwerk Haushalt, Landesverband Hessen e. V.